FAQs

Refund and Exchange Policy:
I take great pride in personally crafting each set of dreadlocks to order, ensuring that every piece is custom-made and tailored to your individual style. As the sole creator, and with hygiene in mind, I regretfully cannot offer refunds or exchanges due to the unique and personalized nature of my products. 
I am unable to accept returns or exchanges once an order has been placed. I kindly ask you to carefully review your order before finalizing your purchase. If you have any questions or concerns about your order, please do not hesitate to reach out to me directly. Your satisfaction is my priority, and I am here to assist you in any way I can.
Thank you for understanding and for choosing my handcrafted dreadlocks

Customs Duties & Charges: Important Information for International Orders"



  • When placing an order for our synthetic hair dreadlock extensions from the UK to Europe, USA, or Australia, please note that your package may be subject to customs duties and charges imposed by your country's customs authority. These charges are not included in the total price and are the responsibility of the customer upon import.
  • The percentage of customs duties varies by country and is determined by your local customs authority. It is essential to familiarize yourself with your country's specific regulations regarding customs charges for imported goods. These charges typically represent a percentage of the total value of the package.
  • Please be aware that as the seller, we are not liable for any customs duties or charges imposed. If you refuse to pay the customs charge, the item will be returned to us. In such cases, we will refund you for the product, deducting the original postage cost incurred.
  • We recommend understanding your country's customs policies and potential charges before placing an order. It is essential to consider these additional costs when budgeting for your purchase.
  • Note: The information provided here is general and may not cover all scenarios. We encourage you to consult your local customs authority for detailed information and guidelines specific to your country.
  • By making a purchase on our website, you acknowledge and agree to these customs duty and charge policies. We appreciate your understanding and cooperation in ensuring a smooth and successful delivery of your order. If you have any questions or concerns regarding customs duties, please feel free to contact our customer support team for assistance.